FlyBe in a Mess

Having to return to Cardiff for the weekend, on Tuesday I booked a ticket with FlyBe for a flight from Dublin as I have done on many previous occasions.

Yesterday I tried to check in online to get my boarding pass beforehand (which speeds things up a lot if you have only hand luggage) but the system failed. I contacted Flybe and they said I’d have to check in at the airport. When I arrived at Dublin airport this morning I found the staff at the check-in desk unable to check anyone for the Cardiff in because the passenger list had not be generated, evidently as a result of the same computer glitch.

I waited. About an hour passed and a large queue grew. Fortunately I was near the front as, anticipating issues, I was sure to get to the airport in good time. Eventually the staff resorted to an older, manual, system and I was checked in. The plane was delayed taking off but I got to Cardiff about 10am.

Today’s mess was entirely self-inflicted as it transpires that it was an error arising from an update to their computer system. That sort of thing won’t do FlyBe any favours. The airline is currently up for sale as it is steadily losing money. These are difficult enough times for the air travel industry, without antagonising customers with displays of sheer incompetence. There were very many disgruntled passengers in the line behind me who won’t be using Flybe again.

To be fair, though, I have used this airline quite a lot in the past year and have had few reasons to complain.

I hope Flybe doesn’t go bust, as the livelihoods of many workers are at stake. But finding a buyer a few months before Brexit might not be easy. The consequences for Cardiff Airport would in that case be very serious, as this piece explains.

For myself, I’m just relieved that I longer have to commute weekly between Cardiff and Dublin as I did earlier this year, as Flybe is the only airline operating on that route.

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